About Real troubleshooters LLC.

Realtroubleshooters is one of the leading providers of end – to –end remote tech support to home users, small to medium business users and large enterprises. We provide a comprehensive range of tech support services to home users with 1-5 computers, small to medium business users with 5 - 100 computers and we have a complete remote IT help desk outsourced solutions for large enterprises. Our services includes trouble shooting of operating systems, computers, laptops, software, virus and spyware removals, computer optimization, networking, printers, emails, etc.

Our global work force of technicians is fully trained on multiple operating systems and platforms and can assist you with the services all round the year, 24/7.

Headquartered in Houston, TX, Realtroubleshooters is a privately held company. Conceptualized and established by a team of young technical geeks supported by a group of entrepreneurs who have a collective experience of over 50 years in outsourcing and providing IT helpdesk services to large enterprises.

Cost Effective Solution for Small Business Users and Large Enterprises

IT services and its support organization represents up to 10% of an IT organization's operating budget and it will continue to rise. Having own helpdesk onsite is extremely expensive as it incurs fulltime employees with fulltime wages and benefits, space needed to keep the helpdesk in-house and constant training. The average cost of a single call to an in-house helpdesk can range anywhere from $12 to $40. It's not only about costs, you also need to invest, upgrade and provide end-to-end support services keeping pace with the ever-changing technology. Realtroubleshooters has a comprehensive solution which will not only reduce your IT costs by over 60% but also takes away all our worries. Consider Realtroubleshooters as not a short-term cost-cutting tool but a long-term competitive gain.

Robust Operations

RealTroubleShooters.com has a robust global delivery platform with multi sites and multi locations, enabling business continuity. RealTroubleShooters.com uses advance analytics that captures the information about our customer, the problem, and the solution, that helps us in catering to the call more effectively and efficiently. We have an in house call monitoring system that captures call metrics and helps us in improving the service quality of our technicians. We provide constant training to our technicians about the new technologies, to serve you better. We proactively communicate with our customers on the latest technological updates and virus/spyware warnings to create awareness.

Quality is in our DNA and embedded deep into our operations. We use Lean and Six Sigma methodologies to improve our service levels. We track all our customer calls, the time to resolve problems and other metrics to help us analyze the trends and recommend solutions to problems.

Great Technical Support

Real Troubleshooters are the world's fastest growing provider of comprehensive direct-to-consumer and small business remote tech support. Real Troubleshooters has consumer and small business customers across all over United States.. The company also provides thousands of single incident sessions every day on a 24/7 basis. With joint venture more than 4,000 Global Tech Experts power Real Troubleshooters' Global Delivery Platform along with its proprietary technology, protected intellectual property and highly optimized processes.
Real Troubleshooters embraces it Indian roots and leverages the tech sophistication, expertise and professionalism to remove user frustration, by delivering great, high value tech support at a great price. A resolution rate of 87% is among the highest published benchmarks in the support industry, where averages hover in the 50% range

Excellent Customer Experience

Real Troubleshooters Global Tech Experts, in locations worldwide, provide a new approach to solving problems and helping customers. It is setting the standard for the remote support industry with a customer satisfaction rating of 95%. Real Troubleshooters offers a range of powerful tools that complement its award winning remote support service, for helping customers maintain technology at peak performance. Real Troubleshooters products include Real Troubleshooters Smart PC Scan, Real Troubleshooters Support Dock, Real Troubleshooters Green PC and Real Troubleshooters PC Optimization.